No lead resale. Ever.
When you fill in an enquiry on VenueGuide.au, your details go to that venue. We never sell, share, or rent your contact information to anyone else.
What lead resale means in this industry
On many wedding portals, when you fill in an "enquire" form, the form actually sends your name, phone, email, wedding date, budget, and guest count to three to five competing venues simultaneously. Each venue pays the portal for that "lead." The portal earns money even if you book none of them, and you end up on three to five marketing lists.
That model is the reason couples report being "swamped" with unsolicited calls and emails after a single enquiry. The portal's incentive is to maximise leads, not to match you with the right venue.
What we do instead
- Your enquiry goes only to the venue you selected. Period.
- We never bundle marketing consent with the enquiry submission. Marketing opt-in is a separate, opt-in choice you control.
- We never sell, share, or rent your details to other venues, "preferred suppliers," or marketing partners.
- If a venue you enquire with later wants to add you to their newsletter, that's on them — and they need your separate consent under the Spam Act 2003 (Cth).
How you can verify this
The enquiry form has a clearly labelled, unticked-by-default marketing consent checkbox. The form's submit handler is open source in our public repo. The Resend send-to address on every transactional email is the venue's direct contact email — not a forwarding alias we control.
If you ever suspect we've broken this, email [email protected]. We'll investigate and publicly correct ourselves on this page.
Why we can afford to do this
Our business model is venue listings, not lead resale. Venues pay a flat monthly fee for upgraded listing features (gallery, video, 3D walkthrough). We don't take commission on bookings, we don't charge per lead, and we don't sell access to your data.